Please remember, nothing on this web site should be considered medical advice or recommendations for treatment for any individual. Medical advice on care and treatment is only provided by your treating clinician based on an evaluation of your specific healthcare needs. Any information or material that is obtained through this website is intended as general information. The Comfort Ability Program advises families to discuss all information and questions related to health care with their treating health care professional.
To our web, blog, Facebook, Instagram, and Twitter Visitors: We will NEVER contact you asking you to provide personal information or photos. If you are contacted over social media by anyone who claims to work for Boston Children’s Hospital or a staff member of the Comfort Ability Program asking for your personal information, kindly report it to that social network (Facebook, Skype, etc.). Requests that are made through a social media site are NOT affiliated with the Comfort Ability Program.
The Comfort Ability Program takes your online privacy very seriously. When you visit thecomfortability.com, and click around the site, your privacy and anonymity are preserved. When you use one of our online forms to contact us, we do request some personal information from you, however, we will never share details of your personal information with another party outside of the Comfort Ability Program at Boston Children’s Hospital, or use it beyond its original purpose as outlined below.
Our Online Forms
thecomfortability.com has forms for:
- Joining our newsletter e-mail list
- Participating in our online health chats
- Submitting your own coping story
- Submitting your question
On these forms, we request that you submit personal information, such as: your name, your city and state, your date of birth, and for chats, medical information. Ways that we may use this information are, for example: to verify that our chat participants qualify for specific chats, to send email reminders to chat participants, to make sure that people who are on our mailing list are 13 years or older, or to insure that we have appropriate contact information from individuals or institutions who complete our online permissions request form. Below are more detailed descriptions of the kinds of information we may request from you, and how we use that information.
Our readers can contact us by phone, mail, or e-mail to provide us with feedback about the web site. When possible, the staff of the Comfort Ability Program responds to these questions, and, once the correspondence is complete, we archive the exchange, to preserve our readers’ privacy. We do, however, save these questions and answers, to use the general question in aggregate articles, such as “Frequently Asked Questions” pages, where we provide answers to our readers’ commonly asked questions. However, we do not use or disclose your personal information in such public facing pages.
Our web and email servers have typical privacy safeguards to insure that your online forms and emails will not be viewed inappropriately. However, these servers, like most, are not 100% secure. If you wish to avoid even a remote chance of a breach of your online privacy, please do not send us correspondence via online form or by email.
Mailing List Members
Our readers who are age 13 or older can join one or more of our email mailing lists. We use our mailing lists to:
- Send an e-mail with a new issue of our monthly newsletter
- Send a chat reminder to eligible chat participants
We do not use our mailing lists for any other purpose, nor do we share the lists with any other party outside of Boston Children’s Hospital. Email list members who wish to be removed may contact us by email and will be promptly removed, and their addresses will not be stored.
Our Online Health Chats
The Comfort Ability Program sponsors anonymous monthly health chats for teens with chronic pain and functional symptoms and parents and caregivers. The chats are moderated by pediatric psychologists with expertise in pediatric chronic pain and functional symptoms. Chat participants must first register by filling out an online form providing us with their name, age, functional symptoms, and an anonymous screen name. We collect this information to verify that an individual is eligible to participate in a particular chat, which is kept internally and not available to any third party. Individuals who are ineligible will not be allowed to join the chat. Eligible chat participants who violate the rules of the chat room will be required to leave the chat room immediately.
We ask participants to have an anonymous screen name (first name only or nickname) when they sign in the chat, so there is actually no personal or health information available in the chat room. We save a transcript of the chat at the end of the chat for training purposes. The transcripts are kept internally and are not available to any third party.
Children’s Online Safety
Teens and adults of all ages are welcome to read the materials posted here at thecomfortability.com. We do not, however, allow children under the age of 13 to join our mailing lists.
Links to Other Sites
thecomfortability.com contains links to external web sites not administered by the Comfort Ability Program. Boston Children’s Hospital does not review or monitor the content or how information provided on those sites are safeguarded against release to other third parties. Use of these links are at your own risk and we encourage you to check the privacy policies of those web sites, to insure that your privacy is being safeguarded when you visit those sites.
thecomfortability.com does not host or receive funding from advertising or from the display of commercial content.
An IP address is an ID number generated for your computer when you go online. The Comfort Ability Program web site coordinators keeps track of the IP addresses of visitors to our site. We use these addresses to learn about our readership, and to learn which of our web articles are most viewed, for how long, and in which countries. We do not share this information with any other party. We also do not associate your IP address with other information that you may provide to us in one of our online forms. We will, however, provide IP address information that may personally identify you when required to do so by law.
The Comfort Ability Program does not share any of your personal information with any third part outside of Boston Children’s Hospital. We may use the information regarding usage of our site in an aggregate and anonymous manner to illustrate the nature of our site and its use to prospective donors, grantors, and journalists. But personal information of any user will not be included in such aggregate information.
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Should you have any questions concerning the Comfort Ability Program, please contact us at:
The Comfort Ability Program
333 Longwood Avenue, 5th Floor
Boston, MA 02115
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The Comfort Ability Program
333 Longwood Avenue, 5th Floor
Boston, MA 02115
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The provision via the Site of links and referrals to other web sites, publications or information resources does not constitute the endorsement of those web sites or resources by Children’s, The Comfort Ability Program, its agents or representatives. Children’s makes no representations or claims as to the quality, content and accuracy of the information, services or products which may be provided by such resources, and specifically disclaims any warranties, including but not limited to, the implied or express warranties of merchantability or fitness for any particular usage, application or purpose.
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